FAQ’s

Got a question?




Below you’ll find our customers most frequently asked questions. If you can’t find the answer you’re looking for below please visit our contact page to get in touch.


  • Small tub (2-4 person) 1450mm diameter
  • Medium tub (4-6 person) 1750mm diameter
  • Large tub (6-8 person) 1950mm diameter

Standard tub height is 1150mm.
Optional tub height at 900mm.

Deciding between our hot tubs or a typical acrylic spas depends mostly on personal preference and each individual situation. There are however many reasons for choosing one of our style tubs.

The vertical walls and greater depth of our tubs surrounds the bather with more water than would be found in a acrylic spa, so there is a greater effect of buoyancy in the hot tub.

As with typical acrylic spas with their molded seats, you are limited to this position only which some people may find uncomfortable. There is no freedom to float and sit in the position you desire.

In addition, there is typically much more leg room since you can stretch out under the bench seats and taller bathers are more comfortably accommodated.

Because of our hot tub’s greater depth, a smaller diameter hot tub will seat the same number of people as a larger plastic spa and a smaller surface area means less heating expense.

And of course, there’s the rustic look of our tubs. From an aesthetic point of view, nothing matches the appearance of a Western Red Cedar hot tub with its pure, simple, natural looks that would look great in any backyard.

Compared to traditional, full wooden cedar tubs, our inner polyethylene liner has many advantages including;

  • Provides a leak free tub
  • Produces no water discolouration
  • More hygienic and easier to keep clean
  • Better insulation so cheaper running costs
  • No wood rot and breaking down of the cedar walls so a longer life span

Other features of polyethylene include;

  • Environmentally friendly material
  • Minimizes algae growth
  • UV resistant material
  • Non-toxic, food grade (FDA approved)
  • Fully ribbed for proven strength
  • Wide colour range to choose from. Standard colour is black
  • 10 yr warranty
The benefits of hydrotherapy have been known for thousands of years, ancient civilizations enjoyed bathing in hot water springs and hydrotherapy was born.

Hydro massage, as we call it, is both physical and mental. There are three factors at work in a hot tub, heat, buoyancy and massage, combined they create a perfect environment that can be used to treat a number of ailments from arthritis to minor sports injuries. Immersing your body in hot water raises the body temperature causing the blood vessels to dilate, resulting in increased circulation and endorphins, your own natural painkillers.

It also helps reduce blood pressure and high blood sugar levels.

Our tubs are deeper than conventional acrylic types, making you more buoyant, you lose over half your bodyweight, relieving pressure on joints and muscles, creating a relaxing sensation you can’t get in a normal bath.

The massaging action in the water is created from the bubble bench and jets positioned in tub, these send a mixture of warm water and air through the jet nozzles, gentle massaging away all those aches and pains caused by the daily stresses of today’s fast pace of life.

Simply soaking in a hot, swirling, tub will, we guarantee, leave you mentally and emotionally relaxed.

Twenty minutes in the morning can give you a fresh start and a long soak before bed can help improve sleep.

A hot tub is something you’ll want to experience every day, relaxing in your own garden.

We can’t think of a better way to unwind at the end of the day.

Ideally, the tub should be placed on a firm foundation such as a concrete or wooden pad. Paving stones or gravel/scoria stones with a firm base underneath are also ideal.

Please visit our Hot Tub Site Preparation webpage for more info.

The water is filtrated through a 50sqft cartridge filter that comes with all our electrically heated tubs. This filter and pump can also be purchased as an optional extra for our wood-fired and gas/wood-fired tubs.

We recommend our optional ULTRAZONE UV-C + OZONE SPA SANTIZER.

Please visit our Hot Tub Care And Maintenance webpage for more information.

Very user friendly with detailed instructions all included.
Outside of our tubs are finished off with a Haarlem Danish Oil which is a premium quality New Zealand made wood oil sourced from natural renewable resources (tung oil which is pressed from the nut of the tung tree and vegetable turpentine, which is extracted from Pinus trees) plus a touch of David’s “magic brew”.

Haarlem Oil, a Danish Oil, is designed to soak into the wood, curing to a tough durable finish, while creating a warm, natural, low lustre.

Typically most people feel that 38 – 41 C is a comfortable temperature.
A drain fitting is located in the bottom of the tub wall beside the bottom suction fitting with an external drain valve and garden hose connection that comes all supplied for draining.
AquaSunOzone offers its skills in ozone disinfection by offering you the top of the range ozonators.

The technology developed by AquaSunOzone allows to efficiently eliminate the residual impurities present in the water of your spa. It enables you to use less chemical products and facilitates the maintenance of your water while keeping an optimal purity and quality.

The XL80 is simply the best ozonator of the AquaSunOzone range. It is differentiated by its integrated ozone injector. Indeed, water enter straight into the ozonator, charge with ozone and come out in the circulation system.

Principal advantages:
  • Ozone generator (ozone produced by the chip and automatically introduced in the water)
  • Ozone does not affect the water PH balance
  • Allows to reduce the particles in the water and reduce the drains of your spa.
  • Very efficient oxidant reducing the use of chemical products
  • Reducing the damages on the headrests and the spa cover made by the chemical products.
Generally speaking around $2 a day depending on usage.

Because of our thick insulated tub wall and the high quality New Zealand made heat retention cover that our tubs all come with, our tubs have the same if not cheaper running costs to an acrylic tub and cheaper running costs compared to a fully cedar hot tubs .

Generally around 2-4 weeks time from the 25% deposit payment depending on current orders.
Yes. A New Zealand made compliant, hard, lockable, heat retention cover is included with all our tubs. Complies with New Zealand safety standards. Standard supplied colour is black. Other colours available on request.
Because our tubs all come with a lockable compliant cover, our tubs are all compliant and don’t require any fencing but best to check with your local council to be sure if you wish.
Finance is available through Gilrose Finance.

Click here to complete online form

For a list of our freight prices for around New Zealand and to Australian main cities, please visit our freight prices page for more information.

Please contact us for more information.

Got a question?




Below you’ll find our customers most frequently asked questions. If you can’t find the answer you’re looking for below please visit our contact page to get in touch.


  • Small tub (2-4 person) 1450mm diameter
  • Medium tub (4-6 person) 1750mm diameter
  • Large tub (6-8 person) 1950mm diameter

Standard tub height is 1150mm.
Optional tub height at 900mm.

Deciding between our hot tubs or a typical acrylic spas depends mostly on personal preference and each individual situation. There are however many reasons for choosing one of our style tubs.

The vertical walls and greater depth of our tubs surrounds the bather with more water than would be found in a acrylic spa, so there is a greater effect of buoyancy in the hot tub.

As with typical acrylic spas with their molded seats, you are limited to this position only which some people may find uncomfortable. There is no freedom to float and sit in the position you desire.

In addition, there is typically much more leg room since you can stretch out under the bench seats and taller bathers are more comfortably accommodated.

Because of our hot tub’s greater depth, a smaller diameter hot tub will seat the same number of people as a larger plastic spa and a smaller surface area means less heating expense.

And of course, there’s the rustic look of our tubs. From an aesthetic point of view, nothing matches the appearance of a Western Red Cedar hot tub with its pure, simple, natural looks that would look great in any backyard.

Compared to traditional, full wooden cedar tubs, our inner polyethylene liner has many advantages including;

  • Provides a leak free tub
  • Produces no water discolouration
  • More hygienic and easier to keep clean
  • Better insulation so cheaper running costs
  • No wood rot and breaking down of the cedar walls so a longer life span

Other features of polyethylene include;

  • Environmentally friendly material
  • Minimizes algae growth
  • UV resistant material
  • Non-toxic, food grade (FDA approved)
  • Fully ribbed for proven strength
  • Wide colour range to choose from. Standard colour is black
  • 10 yr warranty
The benefits of hydrotherapy have been known for thousands of years, ancient civilizations enjoyed bathing in hot water springs and hydrotherapy was born.

Hydro massage, as we call it, is both physical and mental. There are three factors at work in a hot tub, heat, buoyancy and massage, combined they create a perfect environment that can be used to treat a number of ailments from arthritis to minor sports injuries. Immersing your body in hot water raises the body temperature causing the blood vessels to dilate, resulting in increased circulation and endorphins, your own natural painkillers.

It also helps reduce blood pressure and high blood sugar levels.

Our tubs are deeper than conventional acrylic types, making you more buoyant, you lose over half your bodyweight, relieving pressure on joints and muscles, creating a relaxing sensation you can’t get in a normal bath.

The massaging action in the water is created from the bubble bench and jets positioned in tub, these send a mixture of warm water and air through the jet nozzles, gentle massaging away all those aches and pains caused by the daily stresses of today’s fast pace of life.

Simply soaking in a hot, swirling, tub will, we guarantee, leave you mentally and emotionally relaxed.

Twenty minutes in the morning can give you a fresh start and a long soak before bed can help improve sleep.

A hot tub is something you’ll want to experience every day, relaxing in your own garden.

We can’t think of a better way to unwind at the end of the day.

Ideally, the tub should be placed on a firm foundation such as a concrete or wooden pad. Paving stones or gravel/scoria stones with a firm base underneath are also ideal.

Please visit our Hot Tub Site Preparation webpage for more info.

The water is filtrated through a 50sqft cartridge filter that comes with all our electrically heated tubs. This filter and pump can also be purchased as an optional extra for our wood-fired and gas/wood-fired tubs.

We recommend our optional ULTRAZONE UV-C + OZONE SPA SANTIZER.

Please visit our Hot Tub Care And Maintenance webpage for more information.

Very user friendly with detailed instructions all included.
Outside of our tubs are finished off with a Haarlem Danish Oil which is a premium quality New Zealand made wood oil sourced from natural renewable resources (tung oil which is pressed from the nut of the tung tree and vegetable turpentine, which is extracted from Pinus trees) plus a touch of David’s “magic brew”.

Haarlem Oil, a Danish Oil, is designed to soak into the wood, curing to a tough durable finish, while creating a warm, natural, low lustre.

Typically most people feel that 38 – 41 C is a comfortable temperature.
A drain fitting is located in the bottom of the tub wall beside the bottom suction fitting with an external drain valve and garden hose connection that comes all supplied for draining.
AquaSunOzone offers its skills in ozone disinfection by offering you the top of the range ozonators.

The technology developed by AquaSunOzone allows to efficiently eliminate the residual impurities present in the water of your spa. It enables you to use less chemical products and facilitates the maintenance of your water while keeping an optimal purity and quality.

The XL80 is simply the best ozonator of the AquaSunOzone range. It is differentiated by its integrated ozone injector. Indeed, water enter straight into the ozonator, charge with ozone and come out in the circulation system.

Principal advantages:
  • Ozone generator (ozone produced by the chip and automatically introduced in the water)
  • Ozone does not affect the water PH balance
  • Allows to reduce the particles in the water and reduce the drains of your spa.
  • Very efficient oxidant reducing the use of chemical products
  • Reducing the damages on the headrests and the spa cover made by the chemical products.
Generally speaking around $2 a day depending on usage.

Because of our thick insulated tub wall and the high quality New Zealand made heat retention cover that our tubs all come with, our tubs have the same if not cheaper running costs to an acrylic tub and cheaper running costs compared to a fully cedar hot tubs .

Generally around 2-4 weeks time from the 25% deposit payment depending on current orders.
Yes. A New Zealand made compliant, hard, lockable, heat retention cover is included with all our tubs. Complies with New Zealand safety standards. Standard supplied colour is black. Other colours available on request.
Because our tubs all come with a lockable compliant cover, our tubs are all compliant and don’t require any fencing but best to check with your local council to be sure if you wish.
Finance is available through Gilrose Finance.

Click here to complete online form

For a list of our freight prices for around New Zealand and to Australian main cities, please visit our freight prices page for more information.

Please contact us for more information.

Check Out Our Premium Tubs




Relax in paradise. Treat yourself to one of our premium cedar wood hot tubs now.


Our Tubs