Terms Of Service

Terms & Conditions

Terms and Condtions for the Paradise Hot Tubs website: paradisehottubs.co.nz . browsing and/or using this site you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations.


All prices are shown in New Zealand dollars and include GST.
Prices do not include shipping.
Unless otherwise stated, all accessories shown in a product image are not included within the price shown.

Supply and Delivery:

Products are generally made to order with a delivery time frame of around 2-4 weeks (depending on the amount of current orders) or earlier if the product is in stock.
You will be notified of expected delivery details at time of ordering.
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act.

Privacy and Data Policy:

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.

Collection of Personal Information:

When you use our products or website, you may be asked for personally identifiable information such as your name, address, email address and telephone number.
By giving us such information, you will be giving consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at sales@paradisehottubs.co.nz. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Use of Personal Information:

We use your personal information to allow us to process your service requests, provide access to privileged areas of the websites, send out newsletters, personalize your visit to our website, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail sales@paradisehottubs.co.nz or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

Disclosure of Personal Information:

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Paradise Hot Tubs.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current NZ laws.


Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases.

If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.


All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

Card Data Security:

This website utilizes the Paystation™ secure payment page.
Cardholders are re-directed from this website to the Paystation™ secure payment environment to enter their payment details.
The Paystation™ secure payment solution supports 3D secure authentication – Verified by Visa and MasterCard SecureCode.
We neither store or process card details on this site.

Policy Changes:

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

If you have any further concerns about security, please email our Customer Service team sales@paradisehottubs.co.nz.

Export Policy:

Paradise Hot Tubs is a New Zealand based company. For inquiries regarding exporting, please contact us at sales@paradisehottubs.co.nz.


5 years on the internal thermo-plastic shell.
2 years on the pump, controller, touch-pad and filter


All hot tubs are shipped from our Napier factory.
Accessory items such as steps are shipped from our Auckland based manufacturer.

Two shipping options are available;

Delivery to your door or collection from the nearest freight depot.
Please note that delivery to your ‘door’ requires a paved/concrete, level driveway with good access for the delivery truck. The tub is off-loaded from the truck only so not lifted into final position. Even though we have quoted delivery to your door, a hi-ab truck (extra cost of normally $200.00 pr hr) maybe needed if your site is deemed not suitable (determined by the freight company just before final delivery) or if needing to lift the tub over an obstacle. If your property is deemed rural or to a location not normally serviced by the freight company, then extra freight charges may apply or a better option would be for the customer to collect form the nearest depot.

Pick-up of the hot tub from our Napier factory or pick-up of steps from our Auckland manufacturer is also possible.